WHEN CONTACTING US PLEASE TREAT OUR STAFF WITH KINDNESS....WE'RE HUMANS TOO.
We kindly ask that you treat our customer service team with the same respect and courtesy you expect to receive.

We do not tolerate any form of threats, harassment, or bullying towards our staff. Any behaviour of this nature will result in appropriate actions, including potential suspension of services.

NEED HELP with your order?

EXCHANGES
If you are contacting us about a exchange of size or return for store credit, Please include your order number. This makes the process so much faster.

INTERNATIONAL ORDERS
Please check your local postal service for real time tracing once your order has left Australia.

Please note if your items were on sale, these items are final sale.

We can't wait to see you in your new Swim and Active!

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I ORDERED ON LAUNCH...WHERE'S MY ORDER?
Launches are a very exciting time for everyone involved, please allow up to 12 business days for the team to get your orders out to you!
We understand the excietment and we are working our hardest to get them to you as soon as we humanly can.

EMAIL US HERE

Check here before emailing for general questions and answers

I ordered on launch, where is my order?

Launches are a very exciting time for everyone involved, please allow up to 12 business days for the team to get your orders out to you!
We understand the excietment and we are working our hardest to get them to you as soon as we humanly can.

Launches are a very exciting time for everyone involved, please allow up to 12 business days for the team to get your orders out to you!
We understand the excietment and we are working our hardest to get them to you as soon as we humanly can.

Can i exchange or return sale items?

We don't issue exchanges or refunds for sale items due to being on sale and are final sale
This includes flash sales.

We don't issue exchanges or refunds for sale items due to being on sale and are final sale
This includes flash sales.

Can i return something i've worn?

Unfortunately we can not accept any worn item back due to hygiene reasons unless it was faulty when arrived
If you have opened your order and your item is faulty please contact us the same day with images for us to be able to send you out a replacement.

Unfortunately we can not accept any worn item back due to hygiene reasons unless it was faulty when arrived
If you have opened your order and your item is faulty please contact us the same day with images for us to be able to send you out a replacement.

Can i exchange an item?

Yes, we offer exchanges for full priced items up to 14 days from delivery.
Please contact us with your name and orginal order number.
Please note - we issue store credits for you to exchange your item, this helps stock count in the back end.

Yes, we offer exchanges for full priced items up to 14 days from delivery.
Please contact us with your name and orginal order number.
Please note - we issue store credits for you to exchange your item, this helps stock count in the back end.

Where is my order?

Please check your junk/spam, sometimes our emails end up in there.
If you still cant locate your shipping confirmation - please email us.

INTERNATIONAL ORDERS - Please check your local postal service for real time tracing once your order has left Australia.

Please check your junk/spam, sometimes our emails end up in there.
If you still cant locate your shipping confirmation - please email us.

INTERNATIONAL ORDERS - Please check your local postal service for real time tracing once your order has left Australia.

Do i have to pay customs on my order?

Yes, If you're an international customer, the VAT, Customs or duty taxes are the consumers responsiblity.

If you do not pay your customs the item will be shipped back and we will ask you to pay the shipping again.

Please track your items for updates on your local postal service as well as Australia Post.

Yes, If you're an international customer, the VAT, Customs or duty taxes are the consumers responsiblity.

If you do not pay your customs the item will be shipped back and we will ask you to pay the shipping again.

Please track your items for updates on your local postal service as well as Australia Post.

My parcel says delivered but it isn't here

Aus Orders:
Please contact Australia Post regarding your matter before contacting us as we can not lodge a claim with them until you (the customer) has lodged your claim with all information and details.

International Orders:
please contact your local postal service and then email us with information

Aus Orders:
Please contact Australia Post regarding your matter before contacting us as we can not lodge a claim with them until you (the customer) has lodged your claim with all information and details.

International Orders:
please contact your local postal service and then email us with information