Check here before emailing for general questions and answers
We don't issue exchanges or refunds for sale items due to being on sale and final sale
This includes flash sales.
Unfortunately we can not accept any worn item back due to hygiene reasons unless it was faulty when arrived
If you have opened your order and your item is faulty please contact us the same day.
Yes, we offer exchanges for full priced items up to 14 days from delivery
Please contact us with your name and orginal order number.
Please note - we issue store credits for you to exchange your item, this helps stock count in the back end.
Please check your junk/spam, sometimes our emails end up in there.
If you still cant locate your shipping confirmation - please email us.
INTERNATIONAL ORDERS - Please check your local postal service for real time tracing once your order has left Australia.
Yes,
If you're an international customer, the VAT, Customs or duty taxes are the consumers responsiblity.
If you do not pay your customs the item will be shipped back and we will ask you to pay the shipping again.
Please track your items for updates
Aus Orders:
Please contact Australia Post regarding your matter before contacting us as we can not lodge a claim with them until you (the customer) has lodged your claim with details.
International Orders:
Please email us below
EXCHANGES
If you are contacting us about a exchange of size or return for store credit, Please include your order number. This makes the process so much faster.
INTERNATIONAL ORDERS
Please check your local postal service for real time tracing once your order has left Australia.
Please note if your items were on sale, these items are final sale.
We can't wait to see you in your new Swim and Active!