Returns, Refunds & Exchanges Policy
We want you to love your purchase, Read Our POLICIES BELOW, THEN SUBMIT YOUR RETURN WHEN YOU'RE READY
Please note, if you did not purchase "Returns Coverage & Shipping protection on your original order, If exchanging you (the customer) is required to pay $20 total in shipping ($10 for your return and $10 for your new item to be shipped out to you)
If you select store credit, the $10 returning shipping label will be deducted off your store credit.
Returns and exchanges must be submitted within 14 days of your order being shipped. Items must be unworn, unwashed, with original tags attached.
Exchange Conditions
Without Checkout+
A $10 return label fee and $10 outbound shipping fee apply — $20 total, paid by you. A card-holding fee will be requested at the time of your exchange, and is only charged if items are returned in a condition that isn't new, unworn, and unsoiled — or not returned at all.
With Checkout+
Your return shipping back to us is covered. A $10 outbound shipping fee still applies for your exchange items to be sent out.
The Checkout+ fee is paid at the time of your original order.
Your original discount will be honoured on exchanges for the same item in an alternative size.
Please note that our returns system is unable to apply discounts to a different item.
Once your return has been processed, store credit will be issued automatically to the email address associated with your order.
Simply use the code provided at checkout, please note that store credit cannot be combined with other discount codes.
Store credit is valid for 3 years from the date of issue.
Regular dispatch times are same day dispatch before 12pm Sydney Australia Time.
Up to 12 business days during promotional or launch periods.
We do not offer refunds for change of mind, including but not limited to:
For eligible change-of-mind returns, we may offer a store credit, provided all conditions below are met.
The following applies to international orders:
International exchange requests must still:
Items purchased before a sale begins are not eligible for a partial refund, price adjustment, store credit or retrospective discount once the sale is live. This includes purchases made before a sale is announced, promoted or launched.
Promotional and discount codes cannot be used during sale periods unless specifically stated. Discount codes cannot be applied retrospectively to an order once it has been placed.
Sale prices are valid only during the advertised sale period and while stock lasts.
Once an exchange is approved and a return label is issued:
If the item is not lodged within this timeframe:
This ensures fair stock allocation and availability.
Dispatch dates for pre-orders are clearly stated on product pages.
Delays within the stated timeframe or customer travel plans do not constitute a fault or grounds for a refund under Australian Consumer Law.
If a pre order item is purchased with an instock item your order will be shipped as a whole once the pre order item(s) has arrived
Final Notes
Nothing in this policy limits your rights under Australian Consumer Law.
If you believe your item is faulty, please contact us so we can assess the issue fairly and in accordance with the ACL.
For hygiene reasons, all items must be tried on over underwear, including swimwear.
Returned items must be:
Items returned that show signs of being worn directly against the body will be declined and returned to the customer.
Faulty Items & Australian Consumer Law
Under the ACL, you are entitled to a remedy if a product is faulty.
The type of remedy depends on whether the fault is minor or major.
Minor Faults
A minor fault is one that:
Examples include:
For minor faults, we may offer:
Refunds are not required for minor faults under Australian Consumer Law.
Major Faults (Refund Eligible)
A refund will only be issued if the item is deemed to have a major failure under Australian Consumer Law.
A major failure occurs if:
If a major fault is confirmed, you are entitled to:
All assessments are made in line with ACCC guidelines.
Assessment of Faults
All faulty item claims are assessed individually.
We may request:
Items showing normal wear and tear, misuse, incorrect sizing, failure to follow care instructions, or hygiene breaches are not considered faulty under ACL.
Return Shipping for Faults
Final Sale items are not eligible for return, exchange, or store credit.
Items discounted by 25% or more are considered final sale and cannot be returned or exchanged. Store credit will not be issued for final sale items.
Please choose carefully and check the product description and size guide before purchasing. This does not exclude any rights you may have under Australian Consumer Law where an item is faulty, damaged or not as described.
Nothing in this policy excludes or limits your rights under Australian Consumer Law.
If a Final Sale item is deemed to have a major failure under ACL, you are entitled to a remedy in line with the law.
To be eligible for a store credit or exchange:
Right of Withdrawal - EU ONLY
Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.
To exercise your right of withdrawal, click here
Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.
We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.
This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.
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