Returns, Refunds & Exchanges Policy
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FAQ's & Policies

Returns and exchanges must be submitted within 14 days of your order being shipped. Items must be unworn, unwashed, with original tags attached.

  • Exchange Conditions

    • Exchange requests must be lodged within 14 days of delivery
    • All exchanges must be submitted through our online returns portal
    • Items must meet all return and hygiene conditions outlined above

    Without Checkout+
    A $10 return label fee and $10 outbound shipping fee apply — $20 total, paid by you. A card-holding fee will be requested at the time of your exchange, and is only charged if items are returned in a condition that isn't new, unworn, and unsoiled — or not returned at all.

    With Checkout+
    Your return shipping back to us is covered. A $10 outbound shipping fee still applies for your exchange items to be sent out.
    The Checkout+ fee is paid at the time of your original order.

  • Your original discount will be honoured on exchanges for the same item in an alternative size.
    Please note that our returns system is unable to apply discounts to a different item.

  • Once your return has been processed, store credit will be issued automatically to the email address associated with your order.

    Simply use the code provided at checkout, please note that store credit cannot be combined with other discount codes.

    Store credit is valid for 3 years from the date of issue.

  • Regular dispatch times are same day dispatch before 12pm Sydney Australia Time.
    Up to 12 business days during promotional or launch periods.

  • We do not offer refunds for change of mind, including but not limited to:

    • Incorrect size or fit
    • Colour preference
    • No longer wanting the item(s)
    • Ordering the wrong item(s)
    • Pre-orders not arriving by a personal deadline
    • Cancelled orders

    For eligible change-of-mind returns, we may offer a store credit, provided all conditions below are met.

  • The following applies to international orders:

    Exchanges (International)
    • All exchange return shipping costs are the responsibility of the customer
    • This includes return postage to us and re-shipping costs for the exchanged item
    • Any duties, taxes, or customs charges incurred on exchanged items are also the responsibility of the customer

    International exchange requests must still:

    • Be lodged via the email (hello@saltandripple.com.au)
    • Be submitted within 14 days of delivery
    • Be returned within 4 days of the return label being issued (where applicable)
    • Meet all return and hygiene conditions outlined in this policy
    • Customers are responsible for exchange return shipping costs both to and from ($10 return shipping and $10 for your new items to come out to you)
    • Exchange shipping fees are payable at the time of lodging the exchange
    • Exchanges are processed as instant exchanges, meaning the replacement item may be dispatched before the original item is returned (Fees and charges apply if item is not returned or returned after the label expires)

    Once an exchange is approved and a return label is issued:

    • Items must be lodged with the postal carrier within 4 days

    If the item is not lodged within this timeframe:

    • The exchange may be cancelled
    • The return label may be voided
    • Any associated exchange or shipping fees may be charged or retained

    This ensures fair stock allocation and availability.

  • Dispatch dates for pre-orders are clearly stated on product pages.

    Delays within the stated timeframe or customer travel plans do not constitute a fault or grounds for a refund under Australian Consumer Law.

    If a pre order item is purchased with an instock item your order will be shipped as a whole once the pre order item(s) has arrived

    Final Notes

    Nothing in this policy limits your rights under Australian Consumer Law.

    If you believe your item is faulty, please contact us so we can assess the issue fairly and in accordance with the ACL.

  • For hygiene reasons, all items must be tried on over underwear, including swimwear.

    Returned items must be:

    • Tried on with underwear worn underneath at all times
    • Free from any marks, odours, or residue
    • In original, saleable condition iwth tags attached

    Items returned that show signs of being worn directly against the body will be declined and returned to the customer.

  • Faulty Items & Australian Consumer Law

    Under the ACL, you are entitled to a remedy if a product is faulty.

    The type of remedy depends on whether the fault is minor or major.

    Minor Faults

    A minor fault is one that:

    • Does not significantly affect the item’s function or appearance, and
    • Can be fixed within a reasonable time

    Examples include:

    • Loose or excess threads
    • Minor stitching inconsistencies
    • Small cosmetic imperfections that do not affect wearability

    For minor faults, we may offer:

    • Repair
    • Replacement
    • Another suitable remedy at our discretion

    Refunds are not required for minor faults under Australian Consumer Law.

    Major Faults (Refund Eligible)

    A refund will only be issued if the item is deemed to have a major failure under Australian Consumer Law.

    A major failure occurs if:

    • The item is unsafe
    • The item is significantly different from its description or sample
    • The item has a serious defect that cannot be repaired
    • The item is unfit for its normal purpose and cannot easily be fixed

    If a major fault is confirmed, you are entitled to:

    • A refund, or
    • A replacement, or
    • Another remedy agreed upon

    All assessments are made in line with ACCC guidelines.

    Assessment of Faults

    All faulty item claims are assessed individually.

    We may request:

    • Clear photos or videos
    • A description of the issue
    • The item to be returned for inspection

    Items showing normal wear and tear, misuse, incorrect sizing, failure to follow care instructions, or hygiene breaches are not considered faulty under ACL.

    Return Shipping for Faults

    • If an item is confirmed as majorly faulty, we will cover reasonable return postage costs
    • If the item is assessed as minorly faulty or not faulty, return postage remains the responsibility of the customer

  • Final Sale items are not eligible for return, exchange, or store credit.

    This includes items marked as:

    • Final Sale
    • Clearance
    • Sale
    • Reduced
    • Promotional markdowns

    Please choose carefully when purchasing Final Sale items.

    Australian Consumer Law – Final Sale Items

    Nothing in this policy excludes or limits your rights under Australian Consumer Law.

    If a Final Sale item is deemed to have a major failure under ACL, you are entitled to a remedy in line with the law.

  • Return Conditions (Change of Mind & Exchanges)

    To be eligible for a store credit or exchange:

    • Items must be unworn, unused, unwashed
    • Items must be in original condition with all tags attached
    • Items must show no signs of wear, including makeup, deodorant, fake tan, perfume, sweat, bodily fluids, stretching, or damage
    • Hygiene stickers (where applicable) must be intact